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Ki9 Privacy Policy

Your personal information matters to us. This privacy policy explains clearly and openly how ki9 collects, stores, and protects your data.

Last updated: January 2026
Language: English
Reading time: ~10 minutes
Our commitment
SSL encryption in use
Data is never sold
No Sharing Without Verification
Right to Erasure
Cookie Control Options

How ki9 Protects Your Privacy

We never compromise on data protection. See how we keep your information secure.

SSL Encryption
All data transfers on ki9 are secured with 256-bit SSL encryption. Your password, payment details, and personal information travel exclusively through encrypted channels — completely unreadable to anyone outside.
Secure data storage
Your data is stored on secure servers with no unauthorized access. Regular security audits are conducted and suspicious activity is detected automatically.
Data is never sold
ki9 never sells your personal information to third parties. Sharing data for marketing or advertising purposes is against our policy. Your data is used solely to improve our services.
Your Controls
You can view, correct, or request deletion of your data at any time. You can also export your data. We believe your data belongs to you.
Cookie Transparency
We are fully transparent about which cookies ki9 uses and why. You have the option to disable non-essential cookies at any time, and can also manage cookie preferences through your browser settings.
Adherence to International Standards
ki9's privacy policy complies with GDPR and international data protection standards. User data is protected to the highest level in accordance with licensing authority guidelines.
Table of Contents

Your privacy is our responsibility. By using the ki9 platform, you agree to this privacy policy. This policy Terms & Conditions apply together.

1 Introduction

Ki9 is an internationally licensed online gaming and betting platform. We believe your personal data is your own — ki9 uses it solely to provide our services.

This Privacy Policy ("Policy") explains what information ki9 collects, how it is used, who it may be shared with, and what rights you have over your data.

This policy applies to users in Bangladesh and all other countries worldwide. We comply with GDPR and other applicable international data protection laws.

2 What Information We Collect

Ki9 may collect three types of information:

2.1 Information You Provide

  • Identity Information: Full name, date of birth, national ID number
  • Contact information: Mobile number, email address
  • Address: Current & Permanent Address
  • Payment information: Mobile Pay/Nagad/Rocket number (full number is not stored)
  • KYC documents: National ID, passport image

2.2 Automatically Collected Information

  • IP Address & Device Type
  • Browser type and operating system
  • Time spent on the platform and pages visited
  • Login time and location data

2.3 Transaction-Related Information

  • Deposit & Withdrawal History
  • Bet & Game History
  • Bonus Usage Records
What we do not collect
  • Full bank card number
  • PIN or OTP Code
  • Social Media Password
  • No biometric data without your consent

3 How We Collect Your Information

Ki9 collects information in the following ways:

  • Registration Form: Information you provide directly when opening an account
  • KYC Process: Documents uploaded for identity verification
  • Payment Transactions: At the time of deposits and withdrawals
  • Cookies & Tracking: Automatically while browsing the platform
  • Customer Support: During chat or email correspondence
  • Third Parties: Transaction confirmation data from payment providers

4 Purpose of data use

Your information is used only for specific purposes:

Purpose Description Legal Basis
Account Management Registration, login, and profile updates Contractual Compliance
Payment processing Processing Deposits & Withdrawals Contractual Compliance
KYC Verification Verifying identity and age Legal Obligation
Fraud Prevention Detecting suspicious activity Legitimate interest
Customer Service Troubleshooting & Support Contractual Compliance
Service Improvement User Experience Analytics Legitimate interest
Promotional Communications Notifying You About Bonuses & Offers Consent

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings.

5 Data sharing policy

Ki9 does not sell your personal information. However, limited data may be shared in specific circumstances:

5.1 Payment providers

Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket.

5.2 Game Providers

Only the session data necessary for live games and slots is shared with third-party software providers.

5.3 Legally Required Disclosures

Where required by a court order, a legitimate request from a regulatory authority, or a money laundering investigation, we are legally obligated to disclose information. We will notify you in advance where possible.

Partner Agreement

Third-party service providers are bound by ki9's data protection agreements and may not use data without ki9's authorization.

6 Cookie Policy

Ki9 uses cookies to keep the platform running smoothly. Cookies are small data files stored in your browser.

6.1 Cookies We Use

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences (language, theme).
  • Analytics cookies: To understand which parts of the platform are most frequently used.
  • Marketing Cookies: To show you relevant ads and offers (you can opt out at any time).

6.2 Managing Cookies

You can delete cookies or block new ones through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

7 Data Retention

Ki9 does not retain data longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: For the duration of the active account + 5 years after closure (for legal reasons)
  • Transaction Records: 7 years (in accordance with financial regulations)
  • KYC documents: 5 years after verification
  • Customer service records: 3 Years
  • Marketing data: Until consent is withdrawn

After the retention period, data is securely deleted or anonymized so that you can no longer be identified.

8 Security Measures

Ki9 applies industry-standard security measures to protect your data:

  • 256-bit SSL/TLS encryption — across all data transfers
  • Two-Factor Authentication (2FA) — At the time of account access
  • Regular penetration testing — to identify security vulnerabilities
  • Real-Time Fraud Detection — To detect suspicious transactions
  • Data Backup — Across multiple secure locations
  • Staff training — Regular staff training on data protection

In the event of a security incident, we will notify the relevant authorities and affected users within 72 hours. If you notice any suspicious activity on your account, support@ki9.pronotify us immediately.

9 Your Rights

Under international data protection laws, you have the following rights:

Right to Access
You can request to know what information ki9 holds about you.
Right to rectification
You may request that any incorrect or outdated information be updated or corrected.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
You may request that we stop using your data for a specific purpose.
Data portability
You can export your data in a machine-readable format.
Right to object
You may object to your data being used for marketing or profiling purposes.

To exercise these rights support@ki9.proto send us an email. We will respond within 30 days.

10 Children's Privacy

Ki9 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If you become aware that a minor has registered on ki9, please support@ki9.pro— let us know. We will immediately close that account and delete the associated data.

For parents

Use browser parental controls to prevent your child from accessing online gaming platforms. ki9 is committed to responsible gaming.

11 Third-party services

Ki9 integrates certain third-party services on its platform. Each of these services has its own privacy policy:

  • Payment gateway: Mobile Pay, Nagad, and Rocket — for transaction processing
  • Game Provider: For operating Live Casino and slot games
  • Analytics Tools: For analyzing platform performance
  • KYC services: Authorized Identity Verification Providers

These third-party organizations have signed data protection agreements with ki9 and may only use your data for the specified purposes.

Ki9 is not responsible for the privacy practices of third-party websites. Please read their own policies before visiting any external site.

12 Policy Updates

Ki9 may update this privacy policy from time to time. For significant changes, we will:

  • We will post a notice on the platform
  • We will notify you at your registered email
  • We will update the "Last updated" date at the top of the page

Continued use of ki9 after any changes take effect will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

Last Updated: January 2026

13 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Response Time

We will respond to data protection requests within 30 days. For urgent matters, please contact us via Live Chat.

Your data is protected

Play Responsibly ki9

Your privacy is fully protected. Register with confidence and enjoy the best betting experience.

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SSL Encrypted
Data is never sold
International standards
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